Privacy Policy

General Information:

This Warranty Registration Site (the "Site") is a website that is owned and operated by TWG Warranty Group Inc. ("TWG"). In this Privacy Policy, the words: (a) “TWG” and “We” and “Us” mean TWG Warranty Group Inc. and its parents, subsidiaries, branches, affiliates, agents, employees, successors and assigns; and (c) “You” and “Your” mean an individual who uses the Site and any person or entity represented by that individual. “Product” or “Service Contract” means the TWG service contract You voluntarily purchase through this Site. Any Product will be underwritten by a consumer goods service contract provider who is an affiliate of TWG.

TWG values the privacy of visitors who use the Site. This Privacy Policy describes how TWG treats Your use of the Site, including the handling of Your personal information. TWG reserves the right, at our discretion, to revise, change, modify or update this Privacy Policy at any time, and You agree to be bound by those revisions or updates. TWG will notify You of any changes to the Privacy Policy by posting the revised or updated Privacy Policy on the Site. Your use of the Site constitutes Your agreement to, and acceptance of, the Privacy Policy and its revisions or updates. You should periodically read the Privacy Policy to learn of any revisions or updates. If You do not agree to any terms of the Privacy Policy, please do not use the Site.

Our Collection of Information:

NON-PERSONALLY IDENTIFIABLE INFORMATION:

TWG gathers certain broad, non-personally identifiable information ("Non-PII") about use of the Site, including the number of unique visitors to the Site, the frequency with which they visit the Site and the services preferred by those visitors on the Site. TWG looks at the data regarding use of the Site in summary form, rather than on an individual basis. TWG gathers this Non-PII data so it can learn, for example, which pages of the Site are the most and least viewed by visitors and which third-party websites are referring visitors to the Site. The Non-PII data helps TWG determine the extent to which visitors use certain parts of the Site and allows TWG to tailor the Site in the future. In connection with these activities, TWG may use the following standard technologies to collect information:

COOKIES:

A cookie is a small, removable data file that is stored by Your web browser on Your computer. TWG may use cookies to, among other things, identify Your computer during a particular visit to the Site and analyze Your behavior during a particular visit. TWG does not store personal or sensitive information in cookies. Most Web browsers provide You with the ability to accept or decline cookies, as well as to be warned each time a cookie is being sent. If You choose to decline cookies, however, You may not be able to take advantage of all aspects of the Site.

PIXEL TAGS:

Pixel tags, also known as beacons or clear GIFs, can help TWG better manage content on the Site by informing it of what content is effective. Pixel tags are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, pixel tags are embedded invisibly on Web pages.

IP ADDRESSES:

TWG may collect and analyzes traffic on the Site by keeping track of the IP addresses of its visitors. An IP address is the unique numeric identifier assigned to each computer browser accessing the Internet. An IP address, by itself, cannot identify You personally. However, when combined with other information provided by Your Internet service provider, Your IP address can be used to identify the computer originating a message.

Personally Identifiable Information:

Certain areas of the Site require You to provide personal information to TWG. The Personally Identifiable Information ("PII") that TWG collects may include Your name, phone number, e-mail address, home address, any details provided by You explaining circumstances under which You are requesting assistance or information from TWG, or similar information. By submitting PII to TWG, You agree that TWG may use the information in accordance with this Privacy Policy, for example to register you for a warranty and provide you with related goods and services. If You do submit PII to TWG, TWG may share that information with third parties, in addition to using that information for the purposes for which it was submitted by You.

TWG may share Your PII with its affiliates, subsidiaries and partners and with other third parties for similar purposes and as needed in order to provide services, aggregate data or analyze the effective services provided under the PRoducts. Additionally, to the extent required by applicable federal or state law, TWG will provide Your PII to others. By submitting PII to TWG, You give TWG permission to receive it, review it, edit it, store it and use it in appropriate ways and settings.

Our Policy Regarding Children:

The Site is not intended for use by children under the age of 13 and TWG does not knowingly collect any PII from children under the age of 13. Children under the age of 13 should not use the Site at any time or under any circumstances. In the event that TWG obtains actual knowledge that we have collected information from children under the age of 13, TWG will take prompt and reasonable measures to erase such information from the Site and servers. It is a violation of the Terms of Use for children under the age of 13 to use the Site.

Our Commitment to Protect PII:

TWG uses commercially reasonable safeguards to maintain the confidentiality of Your PII. TWG will take appropriate technical and organizational measures to protect Your PII against: (1) accidental or unlawful destruction; (b) accidental loss; and (c) unauthorized alteration, disclosure or access. Only authorized individuals or third parties are permitted to have access to PII, and that access is limited to what is reasonably needed to perform services under Your Service Contract or as otherwise required to provide You with the best service. However, no security systems are impenetrable, and TWG cannot guarantee the security of the Site or its databases, nor can TWG guarantee that the information that You supply to TWG will not be intercepted while being transmitted over the Internet.

TWG retains and stores PII for only as long as Your account is active or as needed to provide You services. TWG will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

It is important for You to protect against unauthorized access to Your password and/or Your computer. Be sure to sign off when using a shared computer and never share Your password with others.

Sharing of PII and Non-PII:

For the purpose of operating its business, TWG may transfer PII and Non-PII to third party service providers who use that information only to provide services to TWG.

TWG reserves the right to disclose both PII and Non-PII where required by law or to comply with valid legal process (such as a search warrant, subpoena, court order or other request from a governmental agency), to protect TWG’s rights or property (including, without limitation, in the event of a transfer of control of TWG or substantially all of its assets), or in the event of an emergency when safety is at risk.

Your Options with Regard to PII:

You may choose not to provide any personal information; however, refusal to provide required information will necessarily limit or entirely restrict your access to the Site. For example, certain information is required to register for the warranty and receive a copy of the warranty terms. If You choose not to provide such information, TWG may not be able to provide the level of service expected in connection with a product.

You have the right to opt out of having your information shared with third parties. You can request to opt out of such sharing by using the email address or business address listed below under the “Contact Us” section of this Privacy Policy. However, as indicated above, Your exercising of this right to opt out will limit the services that TWG will be able to provide to You. You understand that by withdrawing Your consent to share information with third parties may impact Your use of this Site and Your ability to purchase and/or receive services under a Service Contract.

You have the right to review, update and correct any information that we have about You and You can request to do so by using email address or business address listed below under the “Contact Us” section of this Privacy Policy.

Third Party Sites:

The Site may contain links to other websites, including websites operated by third parties. Please be aware that those websites may collect PII from or about You and Non-PII about Your visit. You should review the privacy policies that are posted on any website that You visit, before using the website and providing PII to the website. TWG is not responsible for the privacy policies or practices of any websites that may be mentioned on, or accessible from a third party website.

TWG works with third party sites to provide services through the Site. TWG may transfer You directly to a third party site in order to process payment for the purchase of a Service Contract, or in order to service Your claim. When purchasing a Service Contract through the Site, You may be transferred to a secure third party site to enter your payment information. TWG does not receive or store any payment information that is entered into the third party site.

Your California Privacy Rights:

California Civil Code Section 1798.83 permits users who are California residents to request and obtain from TWG once a year, free of charge, a list of the third parties to whom TWG disclosed their PII (if any) for direct marketing purposes in the preceding calendar year and the categories of PII disclosed to those third parties. If You are a California resident and You wish to make a request or have any questions about TWG’s information sharing practices, you may contact TWG by sending an email to GlobalComplianceOfficer@thewarrantygroup.com, or write to us at Corporate Compliance Department, 175 West Jackson Boulevard, 11th Floor, Chicago, Illinois 60604 USA.

International Users:

The Site is operated from the United States and is intended to be accessed solely by residents or individuals physically located in the United States of America. If You are located outside of the United States of America, You will not be permitted to use this Site.

Consent:

By using the Site, You signify Your consent to the Site’s Privacy Policy. If You do not agree to this policy, please do not use this Site. You may not register for an account with the Site unless You consent to this Privacy Policy. If You choose to exercise Your right to “opt out” as described above, please understand that Your use of this Site will be limited or restricted entirely.

Contact Us:

If You have any questions about the Privacy Policy, You may contact TWG by e-mail at GlobalComplianceOfficer@thewarrantygroup.com or write to us at the following address:

Corporate Compliance Department
175 West Jackson Boulevard, 11th Floor
Chicago, Illinois, 60604 
USA

Last Updated: July 31, 2017